We care for all our clients with 24/7 support.
Canadian Focus
Our knowledge of Canadian legislation, including privacy and security requirements, and the practice of Corrections in Canada, allows us to bring you solutions that not only rise above, but are compliant with jurisdictional regulations.
Data in Canada
We understand the importance of data domicile, therefore data and applications for Synergy’s Canadian customers is securely stored, hosted and backed up on servers within Canada.
You’re number 1
Synergy utilizes an agile support methodology, so we adopt our processes to meet your needs. We’re not a “one size fits all” shop — our solutions are tailored to your unique requirements. Each account is important to us and will receive personal attention.
Our dedicated Customer Service Staff is involved in the training and support of each account. As the majority of our personnel have direct corrections experience, we understand the criticality of communications services in corrections facilities. Our field service technicians live and work in your communities, so we can dispatch quickly to each of your locations for any service issues.
Synergy takes the position that the product we provide to our customers is service and that the technology exists to support that core mission.
Integrated
Our products are integrated with each other. So there is never a need to look outside of Synergy for your agency's needs.
All services provided to Inmates, Friends & Family are supported by a single account — minimizing the need to login to multiple management portals to take advantage of the latest features.
Admission to Release
We serve a facility's needs for inmates from the day they are booked in through release with our vast array of solutions.
We offer Offender Management Systems to manage booking and records, kiosks to manage funds, phones and tablets for communication, and release cards for exit.
Experience
Many Synergy personnel have significant Corrections backgrounds, working in the industry with real operational experience, in a diverse array of roles.
Our personnel have over 150 years of combined corrections experience which gives us a unique skillset when working with our customers. Our development of new products and updates are always overlooked with experience.
